Refund Policy with Video Recording Requirement - June Berry Collections
At June Berry Collections, we are committed to ensuring customer satisfaction with every purchase. Our refund policy includes a unique requirement for customers to record a video while opening the box if they wish to request a refund. Please review the details below:
1. Eligibility for Refund
- To be eligible for a refund, the following conditions must be met:
- The item must be in its original condition, unworn, unwashed, and with tags attached.
- The request for a refund must be made within 2 days from the date of delivery.
- Customized or personalized items are not eligible for refunds unless there is a defect or error on our part.
2. Refund Process
- To request a refund, please contact our customer support team with your order number, reason for the refund, and a video recording of you opening the box containing the item.
- The video should clearly show the unboxing process, including the condition of the packaging and the item itself.
3. Video Recording Requirement
- The video recording requirement serves as a measure to prevent fraudulent refund claims and ensure transparency in the refund process.
- The video should be submitted along with your refund request and will be used for verification purposes.
4. Refund Options
- Once your refund request and video recording are received and verified, we will process your refund within 7 business days.
- Refunds will be issued via the original payment method used for the purchase.
- Please note that shipping fees are non-refundable unless the return is due to a manufacturing defect or error on our part.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately with photos of the item and packaging.
- We will arrange for a replacement or refund, including any shipping charges incurred due to the damaged or defective item.
6. Non-Refundable Items
- The following items are non-refundable:
- Gift cards or promotional vouchers
- Items purchased during clearance or final sale events
7. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or error on our part.
- We recommend using a trackable shipping service and retaining proof of postage for your return package.
- Refund will be initiated within 7 days. You can apply for a return till 7 days from when the product is delivered.
8. Contact Us
- If you have any questions or need further assistance regarding our Refund Policy, please contact us at juneberrycollections18@gmail.com.
We appreciate your understanding and cooperation in adhering to our video recording requirement as part of our refund process. This helps us maintain the highest standards of customer service and satisfaction.